RESIDENT RIGHTS BOOKLET

Nursing home residents have rights that are protected by federal, state, and local laws. The right to be free from abuse and neglect, the right to self-determination, the right to be fully informed, and the right to raise grievances—to name a few—are all included in this group.

To make sure these important rights are honored in nursing homes, it is necessary for residents and their families to understand what is included under each right and to have strategies to self-advocate for proper implementation of these rights.

In partnership with the Empire Justice Center and through funding made available by the NY Health Foundation, the Center for Elder Law & Justice is pleased to announce the update of our “Nursing Home Resident Rights and Tips” resource guide. This guide, originally made possible by the Odd Fellow & Rebekah Benefit fund, offers concise descriptions of resident rights, answers frequently asked questions, provides general how-to information for things like care planning and payment options, and shares a wealth of additional resources that are available in 14 counties, spanning Western New York to the Finger Lakes region.

The updated version aims to fill gaps in knowledge about living in a nursing home, for both short term (i.e. rehabilitation services) and long-term care, as identified by the results of a recent survey distributed to residents and their loved ones. It also features increased accessibility and improved overall organization.

This (FREE!) handbook is easily navigable [online] and in print. To request a paper copy, please call the Center for Elder Law and Justice at (716) 853-3087.

The Center for Elder Law & Justice is available to deliver presentations that go more in-depth on any of the matters included in the booklet. Please call the Center for Elder Law & Justice at (716) 853-3087 to learn more and to schedule a presentation.

Lindsay Heckler, Esq., MPH

Lindsay Heckler is the Policy Director at Center for Elder Law & Justice, where she manages the agency’s response to nursing home and long-term care policies and regulations; as well as other issues that impact older adults and vulnerable populations. She is the legal liaison for the partnership between the Center for Elder Law & Justice and People Inc.’s NYS Region 15 Long Term Care Ombudsman Program, and is a certified ombudsman. In her roles as legal liaison and ombudsman, Ms. Heckler is an advocate and resource for information pertaining to long term care issues for residents in nursing homes, adult homes, and their families. Lindsay was previously Associate Compliance Counsel for a Medicare Compliance Company, assisting clients in navigating the CMS system, policy initiatives and appeals procedures. Lindsay graduated from the University of Rochester in 2007, University at Buffalo School of Law in 2010, and the University at Buffalo School of Public Health & Health Professions in 2011.

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UNDERSTANDING MEDICARE

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PERSONAL NEEDS ALLOWANCE