Long Term Care Resident Advocacy

Our legal staff is here to assist with:

  • Nursing home and adult care facility discharges and evictions
  • Explaining your nursing home or adult care facility resident rights
  • Execution of Advance Planning (Powers of Attorney/Health Care Proxy) documents for residents in nursing home or adult care facilities located in Erie County who are at 200% of the poverty level 

The Long Term Care Ombudsman Program

The Long Term Care Ombudsman Program (LTCOP) serves as an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Mandated under the Older Americans Act, the New York LTCOP oversees 15 regional LTCOPs.

People Inc. hosts the Region 15 program and serves Cattaraugus, Chautauqua, Erie, and Niagara Counties. We are proud to partner with People Inc. as the program's legal liaison, “in-house” legal support, for the program and volunteers. If you or a loved one would benefit from the support of our ombudsman program, contact us!

Interested in becoming an Ombudsman volunteer? Ombudsmen provide compassion and problem-solving skills as they investigate concerns brought by or on behalf of residents, and work to improve the quality of care and quality of life for residents. In order to become an ombudsman, volunteers need to go through a free certification course hosted by People Inc. For more information, please contact Susan Fenster, Coordinator, NYS Region 15 Long Term Care Ombudsman Program, at 716-817-9222.


Thanks to the support of the Odd Fellow & Rebekah Benefit Fund, we launched the Resident Rights Advocacy Initiative, to improve the ability of nursing home residents in WNY to advocate for themselves to receive the best possible care.

As a result, we have developed two informational guides, available here:

A Guide to Nursing Home Resident Rights & Tips

A Guide to Long-Term Care

Nursing Home Visitation Fact Sheet

Access our complete guide to federal and state guidance issued to NYS Skilled Nursing Facilities and Adult Care Facilities during Covid-19 here.






The ombudsmen in the program are professionally trained and certified volunteer advocates. These advocates investigate and resolve complaints made by or on behalf of residents; promote the development of resident and family councils; and inform government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities with a goal of effecting systems-level change.

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