Consumer Protection Unit

Know Your Rights & Protect Your Finances

Many seniors, transitioning to a fixed income, are unsure of how to manage their finances. Our Consumer Protection Unit can provide advice on this transition and how you can make ends meet. For many, consumer debt can result in stressful and intimidating collection calls or legal action by creditors. The attorneys and paralegals in this unit can provide advice and counsel, advocacy, and representation in these matters. Download our brochure here.

We are available to help seniors in Erie, Niagara, Orleans, Genesee, Wyoming, Chautauqua, Cattaraugus and Allegany counties. To find out if you qualify for help, you can contact our intake line at 716-853-3087. CELJ’s Consumer Protection Unit assists people 60 years and older with a variety of legal issues, including:

  • Advice on handling debt matters
  • Stop harassment or calls from debt collectors
  • Resolve offsets of social security funds or restraints on bank accounts
  • Recovery from identity theft
  • Responding to court action or papers from creditors
  • Help with scam prevention or recovery

Are you or someone you know at risk of a financial scam, fraud, or theft?

The Center for Elder Law has developed a Senior Financial Safety Tool, in collaboration with Lake Shore Savings Bank and Pro Bono Net.

You can use this app for free to determine your potential risk. 


A 2015 report from TrueLink Financial revealed that exploitation and fraud cost seniors $29.8 billion annually. Older adults are being targeted by sweepstakes scams, fraudulent subscriptions services, and debt resolution scams. Our Consumer Protection Unit works with government agencies to report and combat fraud, and also assists victims with recovery after a scam. If you or a senior you know is a victim of a scam or is at risk of being a victim, you can contact our office for assistance. 

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